Frequently Asked Questions
Make the most of your trip! Find answers to the most commonly asked questions about electric vehicles.
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Find your answer in no time!
- Am I entitled to a free upgrade?
- An amount of 30€ was debited from my credit card, which I cannot assign. Whom can I contact?
- Are electric vehicles more environmentally friendly than gasoline or diesel vehicles?
- Are stations open on national, public or bank holidays?
- Are there cleaning costs for the rental car?
- At which locations is Europcar Premium Pick-up available?
Recommended reads
At Europcar, we're committed to making your rental experience as easy as possible. Here, you'll find useful information, tips, and support specifically related to renting an electric vehicle.
FAQs by vehicle
Do you have a question about your specific vehicle?
Nissan NV200
Mercedes-Benz Vito
Mercedes-Benz Sprinter
Ford Transit
Volvo EX40
Volkswagen ID.7
Volkswagen ID.5
Volkswagen ID.4
Tesla Model 3
Skoda Enyaq iV (85)
Renault Zoe
Renault Scenic E-tech
Renault Megane E-tech
Polestar 4
Polestar 2 (Single)
Polestar 2 (Dual)
Nissan Ariya
Hyundai Kona
Ford Mustang Mach-E
BMW i5
BMW iX3
Audi Q4 e-tron
MG4 EXCITE 64
MG4 EXCITE 51
KIA EV6 GT-LNE AWD
TESLA MODEL Y RWD
CUPRA BORN
